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| Thread: Deluxe Digital Edition fiasco |  This thread is pages long: 1 2 3 4 5 6 · «PREV / NEXT» |
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Elvin
Admirable
Omnipresent Hero
Endless Revival
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posted October 22, 2011 11:40 AM |
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I'm not there yet, my army service begins on Monday. It's rather close to Athens but in one month I'll probably be transfered elsewhere, hopefully nowhere near the borders  Hope you get it fixed soon and that this incident will not mar your gaming experience.
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H5 is still alive and kicking, join us in the Duel Map discord server!
Map also hosted on Moddb
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War-overlord
Responsible
Undefeatable Hero
Presidente of Isla del Tropico
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posted October 22, 2011 12:26 PM |
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Quote:
I have just received an email from Ubishop with a link to the download for the artbook, poster and soundtrack as well as an apology.
This seems to be seperate from my support tickt.
Me too. Never sent a complaint that I did not get my stuff either. So they know where it went wrong and who they owe stuff to. They may not be the best out there, but they're trying.
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Vote El Presidente! Or Else!
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The_Polyglot
Promising
Supreme Hero
channeling capybara energy
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posted October 22, 2011 12:42 PM |
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Yay! I got an email with a link and a code to the content!  grin:: I won't buy anything else from Ubi, though, this is no way to treat customers. 3 weeks after the game's out, and I can only now access all the things I've bought, grr... All's well that ends well, though. Thanks for the help, Elvin!
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Friend-shaped
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Nelgirith
Promising
Supreme Hero
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posted October 22, 2011 01:10 PM |
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Quote:
3 weeks after the game's out
*coughs* 9 days *coughs*
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The_Polyglot
Promising
Supreme Hero
channeling capybara energy
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posted October 22, 2011 02:04 PM |
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Oops Feels like 3 weeks, been extraordinarily busy lately.
Ok, no further point to this thread, Mods, please lock it, thanks.
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Friend-shaped
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PureFun
Hired Hero
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posted October 24, 2011 01:00 PM |
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Edited by PureFun at 13:02, 24 Oct 2011.
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But there is a point. I have not gotten my stuff.
I ordered from gamersgate. They listed the 4 heroes and 2 weapons codes as pre-order content. 
They gave me the art, soundtrack, poster.
So, I've been fighting to get my Edge of Chaos, Akasha, and bonus map.
I called Ubi to confirm the content I should be getting. The guy was kind of clueless about what I should be getting, but eventually confirmed.
Gamersgate has been good to me until my last two purchases. Those were Clash of Heroes PC and Heroes VI Deluxe. Sounds like it is a problem with Ubi, from the sound of this thread. Especially since G-gate has been good up till now.
This seems to be the best Heroes imo, but the worst release (bugs, codes, etc.)
I do appreciate their effort and care for the franchise.
Just not their level of excellence. 
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ShardofTruth
Hired Hero
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posted October 24, 2011 04:28 PM |
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I'm glad for all you guys, that you finally got the promised Digital Deluxe Edtion extras.
But did anybody had any luck to get an answer where I can get the missing pre-order codes (Akasha & Edge of Chaos) that were promised on the Ubisoft-Shop site, the Collector's Edtion video and even confirmed by an Ubisoft employee on the [url=http://forums-fr.ubi.com/eve/forums/a/tpc/f/7501009903/m/4991008429?r=5481060739#5481060739]French forum[/url]?
I contacted the Ubisoft support and the distributor (Digital River), who said, that the missing codes are Ubisoft's fault, but never got an answer.
There was a topic about this matter here, but it was closed before, so I'm writing this here.
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PureFun
Hired Hero
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posted October 24, 2011 09:41 PM |
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Edited by PureFun at 21:44, 24 Oct 2011.
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Ok, so I can blame Gamersgate for this at least this one.
I get an email from the Gamersgate who is working my customer service ticket. It says:
I think i know the reason for the issue - the order is finalized on 14 th, when the release was on 13th - so the other two codes are pre-orders only and that is why they are not shown for the orders made after the release.
So I have to reply:
The game was released OCTOBER 13th. My purchase of the game shows up on my bank statement SEPTEMBER 15th. That is one month in advance almost to the day. This is certainly not the issue. Please don't waste my time with such drivel.........grrr.....grrrr.....grr. .. .... Ok, I'm calm again. Please lets just get this resolved.
How boneheaded can people be.
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I am a veteran of every Heroes title and their expansions. (Yes, I even bothered to play the Chronicles with Tarnum that pretty much equated to "Heroes Quantum Leap".)
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Frederik360
Adventuring Hero
Looking to the sky
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posted October 27, 2011 01:48 AM |
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Okay, this is starting to get ridiculous! As i mentioned previously I was hoping to have my issues resolved by monday, but so far it has seen no progress. Have posted the print screen like I was asked to and have supplied them with pictures of their own freaking advertising campaign as well as my receipt and order confirmation, but they still haven't answered! I honestly am starting to feel like I am fighting an endless battle with an enemy I can't see.
Can only hope they are going to reply within the next couple of weeks, otherwise I will have to create a new post...yet again, in order to get their attention. Still not giving up on my content, but my spirit definately took a hit in these past days. Can only hope tommorrow will be a better day
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ShardofTruth
Hired Hero
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posted October 27, 2011 02:22 PM |
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Quote:
Okay, this is starting to get ridiculous! As i mentioned previously I was hoping to have my issues resolved by monday, but so far it has seen no progress. Have posted the print screen like I was asked to and have supplied them with pictures of their own freaking advertising campaign as well as my receipt and order confirmation, but they still haven't answered! I honestly am starting to feel like I am fighting an endless battle with an enemy I can't see.
Can only hope they are going to reply within the next couple of weeks, otherwise I will have to create a new post...yet again, in order to get their attention. Still not giving up on my content, but my spirit definately took a hit in these past days. Can only hope tommorrow will be a better day
I'm in the same boat but I did get answers in which the Ubisoft Shop distributor (Digital River) and Ubisoft support pass their responsibility to the other leaving me in the middle. I think we really need to find the guy responsible for making the offers in the Ubisoft Shop and talk to him directly.
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RyuShinEX
Tavern Dweller
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posted October 29, 2011 01:05 PM |
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Quote:
Quote:
may i know if there's any way I can get the Edge of Chaos and Akasha
when I didn't place a pre order?
Don't think so. But you could always try ebay, although in this situation I doubt there are any sellers of the items. Have already checked my self just in case, but you would probably end up paying around 20-30 dollars although that is just my estimate.
anybody willing to give up theirs?
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Frederik360
Adventuring Hero
Looking to the sky
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posted October 29, 2011 01:34 PM |
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Quote:
Quote:
Quote:
may i know if there's any way I can get the Edge of Chaos and Akasha
when I didn't place a pre order?
Don't think so. But you could always try ebay, although in this situation I doubt there are any sellers of the items. Have already checked my self just in case, but you would probably end up paying around 20-30 dollars although that is just my estimate.
anybody willing to give up theirs?
Sorry pal, even I have trouble trying to get my codes from ubisoft so doubt anyone is willing to give you their precious codes. But I hope you will either find them on ebay or that some good soul will hear your plea.
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ShardofTruth
Hired Hero
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posted October 31, 2011 11:51 PM |
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Updates from the French forum:
http://forums-fr.ubi.com/eve/forums/a/tpc/f/7501009903/m/1161020459/p/4
Apparently it is Ubisoft's fault (and not the distributor's) that the codes weren't delivered, because they did not sent them. So it's the support of Ubisoft who has to fix this problem.
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Frederik360
Adventuring Hero
Looking to the sky
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posted November 01, 2011 12:54 AM |
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Quote:
Updates from the French forum:
http://forums-fr.ubi.com/eve/forums/a/tpc/f/7501009903/m/1161020459/p/4
Apparently it is Ubisoft's fault (and not the distributor's) that the codes weren't delivered, because they did not sent them. So it's the support of Ubisoft who has to fix this problem.
Yeah...Kinda guessed that already, but the real issue is the support staffs lack of simple response. I have been waiting almost 2 weeks for them to replay and still nothing, think I am running out of options. Do you think the mods of theese forums have some degree of communication with ubisoft like they have with blackhole?
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Aosaw
Promising
Famous Hero
Author of Nonreal Fiction
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posted November 01, 2011 01:22 AM |
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I'm telling you, threaten a lawsuit - no corporation wants to have to deal with that. You'll get a response right away.
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PureFun
Hired Hero
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posted November 01, 2011 09:29 AM |
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Edited by PureFun at 09:36, 01 Nov 2011.
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The guy at Gamersgate is totally worthless so far. Now he is questioning that they owe me anything at all.
Even if I didn't pre-purchase the game, I still don't have my Deluxe Edition Map, Heart of Nightmares. And that still doesn't explain why they gave me the Kraal hero set and the Asha's Eightfold set under the pretext of "pre-orders only" when they are part of the Deluxe package.
I gave him an out and said Ubi probably never gave them all the codes in the first place. Call Ubi and get the codes. I hope he takes it. I couldn't find an official ad, but quoted like 10 media (non-retailer) websites who listed Akasha and Edge of Chaos as rewards for pre-ordering. I also threatened to switch my near exlusive loyalty to Steam, because they have resolved this stuff for their customers to the best of my knowledge.
I tried emailing Ubi Support to get an official list of the Deluxe and pre-order packages. That way I could give it to the guy at Gamersgate so he can contact Ubi for any codes they are missing. Ubi just replied that I didn't pre-order from them, so they can't prove I did.....
I didn't ask for the codes. I asked for a list of what I should have gotten from the OTHER company. So, I replied asking for the list again.
Do these people have supervisors I can request? Is there any way to contact someone higher up who might be sympathetic? I don't want to go around this way for months.
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I am a veteran of every Heroes title and their expansions. (Yes, I even bothered to play the Chronicles with Tarnum that pretty much equated to "Heroes Quantum Leap".)
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Frederik360
Adventuring Hero
Looking to the sky
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posted November 01, 2011 02:28 PM |
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Quote:
I'm telling you, threaten a lawsuit - no corporation wants to have to deal with that. You'll get a response right away.
Do you have a paragraph, which I can quote? Would be wise to have some argument to throw at em, before throwing accusations. Is this something you have tried before?
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PureFun
Hired Hero
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posted November 02, 2011 11:55 AM |
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Edited by PureFun at 11:55, 02 Nov 2011.
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Well, the Gamersgate guy believes me now and is passing it off to their product manager. I hope they get it resolved easily. I hope Ubi is prepared to give them the codes.
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Aosaw
Promising
Famous Hero
Author of Nonreal Fiction
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posted November 03, 2011 02:17 AM |
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Me? No.
But people have done it before. And there are enough people who are experiencing the same issues that you could very quickly turn it into a class-action lawsuit. Coupled with all of the other problems with the game, Ubisoft shouldn't be so cavalier about giving customers what they paid for. They're just asking for trouble.
What you should do is find a lawyer, or ask a friend who knows legal-speak, and draft a letter saying that if Ubisoft does not provide the complete product that you paid for, you will take legal action. Cite the ad from their website describing the contents of the Digital Deluxe Edition, along with the e-mails you have sent to Support regarding the issue, and any responses you've received.
Everyone who's having these issues should do the same. If the issue isn't resolved, then you can take further steps.
When the problem is copying and pasting a few codes into an e-mail, the fact that this issue hasn't been resolved yet could be construed as intentional misinformation.
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Dave_Jame
Promising
Legendary Hero
I'm Faceless, not Brainless.
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posted November 10, 2011 08:29 PM |
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I have a stupid question
We all know thet teh Digital and Colectors editions had different special.
But what if someone (like me) would like to have all these bonuses, is there a way I could buy, gein acces to the bonus material my edtion (box colectors) did not have?
Question Two.
If I have the Colectors edition, and I would like to have two accounts on my PC (Child, sibling, partner) and I would like to have both of the acconouts to have the extras (I have the right don't I?) would I get a second code for the extras if I would buy a second Key?
Third question.
WHy can't I see the bonus map (hearts of nightmares) whyle I am offline? I downloaded the map and looked it up few day ago. and I so it in the scenerios. Bur when I wanted to play it Offline, I could not find it.
p.s. I play offline for these reasons: 1: 2 people->One game. And who could resist his sister. 2: Bonese make game to easy, especialy weapons.
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